Case Studies

Case Study 5

Case Study 5

Supporting USCIS With Large-Scale Interpretation & Translation Services During a Historic Surge in Migration

Client Overview
The U.S. Citizenship and Immigration Services (USCIS) plays a critical role in administering the country’s immigration system. From asylum interviews to naturalization processes, USCIS relies on clear communication to ensure every individual is treated fairly and every case is handled accurately.
For several years, Languages Unlimited has supported USCIS through multiple contracts, providing both interpretation and document translation services for migrants and asylum seekers from around the world.
The Challenge
During the Biden administration, USCIS experienced one of the largest surges in global migration in modern history. Individuals and families were arriving from dozens of countries, speaking hundreds of different languages and dialects. USCIS urgently needed:
  • Reliable, accurate interpretation services for interviews, screenings, and case reviews
  • Certified translations of legal, personal, and supporting documents
  • Large-scale capacity to handle extreme increases in workload
  • Linguists trained in immigration terminology
  • Rapid response amid constantly changing case volumes
  • 24/7 availability to support urgent and time-sensitive operations
The stakes were high: communication errors could delay cases, affect legal outcomes, or compromise the integrity of the immigration process.
Our Solution
Languages Unlimited deployed a comprehensive, multi-layered language support program tailored to USCIS needs. Our services included:
  1. Professional Interpretation
    • Consecutive and simultaneous interpretation
    • Coverage for 200+ languages, including rare and emerging dialects
    • Support for asylum interviews, credibility assessments, and screenings
    • Culturally aware interpreters trained in immigration protocol
  2. Certified Document Translation
    • Translation of birth certificates, affidavits, personal statements, legal documents, and country-of-origin materials
    • Rigorous quality control to ensure accuracy and legal acceptance
    • Fast turnaround to support time-sensitive immigration deadlines
  3. High-Volume, High-Pressure Support

    During peak periods of global migration, our team worked continuously to accommodate unprecedented demand, ensuring USCIS could maintain operational continuity even under extraordinary pressure.

Years of Consistent Service
Throughout multiple years and multiple contracts, Languages Unlimited has supported USCIS by providing:
  • Thousands of hours of interpretation
  • Tens of thousands of translated documents
  • Uninterrupted service during major surges in case volume
  • Flexible coverage for rare and high-need languages
  • Dedicated project management for smooth coordination
Our partnership strengthened USCIS’s ability to process cases efficiently while upholding fairness and due process for migrants and asylum seekers.
Impact & Results
  1. Improved Case Processing Efficiency

    With immediate access to professional linguists, USCIS officers were able to conduct interviews, review documents, and process cases more efficiently—even during periods of extreme volume.

  2. Fair and Accurate Communication for Migrants

    Our interpreters ensured that every individual—regardless of language—could clearly express their story, respond to questions, and understand the process they were navigating.

  3. Higher Accuracy in Documentation

    Certified translations helped officers make informed decisions based on reliable, clearly translated records.

  4. Operational Stability During a Historical Surge

    Even as USCIS faced unparalleled levels of migration, Languages Unlimited maintained steady, dependable supporting tirelessly alongside USCIS teams to meet national demands.

A Trusted Federal Partner
Our long-term collaboration with USCIS reflects the government’s confidence in our:
  • Accuracy
  • Scalability
  • Rapid response
  • Professionalism
  • Commitment to integrity and service
Languages Unlimited is proud to support the mission of USCIS and contribute to a fair, functioning immigration system—especially during one of the most challenging periods in recent history.
Looking Forward :
As global migration continues to evolve, Languages Unlimited remains committed to providing high-quality language services that support government agencies, protect due process, and ensure every individual is heard and understood.
Case Study 6

Case Study 6

Providing a Full-Time Trilingual Sign Language Interpreter for the USDA

Overview
For the past three years, Languages Unlimited has proudly supported the United States Department of Agriculture (USDA) by providing a full-time, on-site trilingual sign language interpreter for one of its employees based in Miami, Florida. This ongoing partnership demonstrates our ability to deliver specialized, high-skill, and highly consistent language access services for federal agencies with unique communication needs.
Client Background
The USDA maintains a diverse workforce and is committed to ensuring that every employee—regardless of communication barriers—has full access to resources, workplace interactions, and professional development opportunities. In Miami, one USDA employee required dedicated communication support in English, Spanish, and American Sign Language (ASL). Because of the specialized trilingual requirement, the USDA sought a staffing partner capable of identifying, securing, and managing such a highly qualified professional.
Our Solution
Languages Unlimited sourced and staffed a full-time trilingual interpreter fluent in:
    • American Sign Language (ASL)
    • Spanish
    • English
This interpreter works exclusively with the employee, providing daily communication support across meetings, trainings, internal communications, field activities, and HR-related interactions. The interpreter also ensures accessibility during virtual meetings, conferences, and USDA-mandated workplace activities.
Key Service Features
  1. Full-Time On-Site Presence

    The interpreter is stationed in Miami and fully integrated into the employee’s schedule, ensuring uninterrupted communication support.

  2. Trilingual Expertise

    Finding a professional fluent in English, Spanish, and ASL required deep talent sourcing. Our extensive interpreter network allowed us to match the USDA’s exact criteria quickly and efficiently.

  3. Federal Compliance & Professional Standards

    Languages Unlimited ensured proper certifications, background checks, and adherence to federal communication and privacy requirements.

  4. Long-Term Workforce Stability

    We have successfully maintained this assignment for three consecutive years, reflecting our commitment to reliability, retention, and service excellence.

Impact
  1. For the Employee
    • Full access to daily communication, enabling equal participation in all USDA activities
    • Improved productivity and confidence in the workplace
    • Consistent interpreter support eliminates disruptions caused by rotating or temporary staff
  2. For the USDA
    • Demonstrated compliance with federal accessibility requirements
    • Greater efficiency in internal communication
    • Strengthened inclusion initiatives within the agency
    • Assurance of high-quality, dependable language support from a single trusted provider
Client Satisfaction

The USDA has expressed continued satisfaction with the interpreter’s professionalism, reliability, and trilingual capability. The stability of this relationship, now entering its fourth year, highlights the agency’s trust in Languages Unlimited to meet complex and long-term language accessibility needs.

Conclusion :
This ongoing USDA partnership shows Languages Unlimited’ s ability to staff specialized, hard-to-find language professionals for federal agencies. Our experience, nationwide talent network, and dedication to excellence make us a reliable provider for multilingual and accessibility-focused staffing needs.
Case Study 7

Case Study 7

A Decade of Trusted Translation Support for Valencia College

Client Overview
Valencia College is one of the largest and most respected community colleges in Florida, serving a diverse student population drawn from communities across the United States and around the world. Each year, Valencia welcomes thousands of international students who must submit academic documents—such as transcripts, diplomas, and certificates—to enroll in degree programs.
To ensure accuracy, transparency, and compliance with admissions standards, Valencia College requires certified, professional translation of these academic records. For more than 10 years, they have entrusted this responsibility to Languages Unlimited.
The Challenge
Valencia College’s international student population represents dozens of countries and a wide range of educational systems. To evaluate students fairly and consistently, the college needs translations that are:
  • Accurate and academically reliable
  • Certified and accepted for official admissions processes
  • Responsive to tight enrollment deadlines
  • Consistent across all documents and languages
  • Capable of handling rare, uncommon, or complex academic formats
With the volume and diversity of global applicants increasing each year, Valencia College needed a translation partner with deep linguistic reach, academic expertise, and proven reliability.
Our Solution: Certified Academic Translation Services
Languages Unlimited supports Valencia College by providing a complete academic translation service tailored to the needs of international admissions. Our solution includes:
  • Certified translations of transcripts, diplomas, certificates, and academic records
  • Support for 200+ languages, including fewer common languages and regional dialects
  • Formatting and structure matching to preserve the integrity of official documents
  • Fast turnaround times aligned with academic deadlines
  • A dedicated team with experience in global education system
Our translators ensure that grades, course titles, degree information, seals, and official notations are conveyed with absolute accuracy—allowing admissions staff to evaluate applicants confidently.
A Partnership Built Over a Decade
For more than 10 years, Valencia College has relied on Languages Unlimited as its primary provider of academic document translation services. During this long-standing relationship, we have:
  • Translated thousands of academic documents
  • Supported students from 100+ countries
  • Ensured consistent quality across numerous languages and formats
  • Maintained a 100% acceptance rate for certified translations
  • Delivered dependable, timely service year after year
Our relationship with Valencia College has grown steadily because of our commitment to precision, professionalism, and responsiveness.
Impact on Valencia College
  1. Streamlined International Admissions

    With reliable, certified translations, Valencia College can evaluate international students’ academic backgrounds quickly and accurately improving the admissions process for staff and applicants.

  2. Improved Experience for Global Students

    International students benefit from clear, professionally translated records that meet the college’s requirements, helping them start their academic journey without delays or confusion.

  3. Confidence in Accuracy and Compliance

    Our academic specialists ensure that every translation adheres to institutional, state, and accreditation standards—providing peace of mind to admissions and academic departments.

  4. A Trusted Long-Term Partner

    The college’s continued reliance on Languages Unlimited for more than a decade reflects their confidence in our expertise, consistency, and commitment to service.

Looking Ahead :
As Valencia College continues expanding its global reach, Languages Unlimited remains dedicated to supporting their mission of educational access and excellence. We are proud to help international students transition smoothly into academic life and proud to be part of Valencia College’s long-term success.
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