Case Studies

Case Study 1

Case Study 1

Department of Labor – Mine Safety and Health Administration (MSHA)

Large-Scale English-to-Spanish Translation Project (2024)

Client
U.S. Department of Labor
Mine Safety and Health Administration (MSHA)
Project Overview
In 2024, Languages Unlimited was selected to support the U.S. Department of Labor’s Mine Safety and Health Administration (MSHA) with a large-scale translation initiative. The objective of the project was to translate critical MSHA documentation from English into neutral Spanish to ensure accessibility, clarity, and regulatory compliance for Spanish-speaking stakeholders across diverse regions.
The scope of the assignment included more than 7,000 pages of technical and regulatory content, requiring linguistic precision, consistency, and strict adherence to government quality standards.
Scope and Scale
  • Total volume: 7,000+ pages
  • Source language: English
  • Target language: Neutral Spanish
  • Project duration: 6 months
  • Linguistic team: 30 professional linguists
  • Project management team: 5 dedicated project managers
Our Approach
Given the size and complexity of the project, Languages Unlimited implemented a structured, multi-layered project management and quality assurance framework.
Key elements of our approach included:
  • Dedicated project management: Five experienced project managers oversaw scheduling, workflow coordination, quality control, and communication.
  • Specialized linguist team: Thirty vetted linguists with subject-matter expertise in regulatory and safety-related content were assigned to ensure accuracy and consistency.
  • Standardization and consistency: Terminology management and style guidelines were applied throughout the project to maintain uniform neutral Spanish across all materials.
  • Ongoing collaboration: Weekly progress meetings with the MSHA team allowed for transparency, alignment, and timely resolution of questions or changes.
Collaboration and Communication

Clear and consistent communication was a cornerstone of the project’s success. Languages Unlimited held weekly status meetings with MSHA stakeholders to review progress, discuss upcoming milestones, and address any emerging challenges. This collaborative approach ensured expectations remained aligned throughout the six-month engagement.

Challenges and Resolution

As with any large-scale, multi-month translation project, there were occasional challenges related to workflow coordination, evolving priorities, and the sheer volume of material involved. Languages Unlimited addressed these challenges through proactive planning, team flexibility, and close coordination with MSHA. Our project managers worked swiftly to adapt workflows and maintain momentum without compromising quality or deadlines.

Results
Despite the complexity and scale of the assignment, Languages Unlimited successfully completed the project within the required timeframe. All translated materials met MSHA’s quality expectations, and the project concluded with a high level of client satisfaction.
Conclusion
This project underscores Languages Unlimited’s ability to manage large, high-stakes government translation initiatives with precision, scalability, and accountability. Our proven processes, experienced linguists, and commitment to collaboration enable us to deliver reliable language solutions that support public safety and regulatory compliance.
Client outcome :
Project completed successfully and to the client’s satisfaction. 
Case Study 2

Case Study 2

Over-the-Phone Interpretation (OPI) Services

City of Miami Gardens Police Department

Client
City of Miami Gardens Police Department
Miami Gardens, Florida
Project Background
In 2021, Languages Unlimited was approached by a representative of the City of Miami Gardens Police Department to provide Over-the-Phone Interpretation (OPI) services. The department serves a highly diverse and multicultural community and routinely receives calls from residents who speak a wide range of languages. To ensure clear communication, officer safety, and equitable access to police services, the department sought a reliable interpretation partner capable of supporting real-time multilingual communication.
Service Objectives
The primary goal of the engagement was to enable police personnel to communicate effectively with non-English-speaking callers by providing immediate, accurate interpretation into English—particularly during time-sensitive and high-stakes interactions.
Key objectives included:
  • Rapid access to qualified interpreters across multiple languages
  • High availability to support unpredictable call volumes
  • Consistent quality and confidentiality in a law enforcement environment
Implementation and Growth
Languages Unlimited implemented a scalable OPI solution tailored to the operational needs of the police department. During the first three months, the service averaged approximately 20 to 30 calls per day, reflecting steady adoption by department personnel.
As trust in the service grew and usage expanded across more scenarios and departments, call volume increased significantly. In the months that followed, the department averaged 70 to 80 OPI calls per day, demonstrating both the effectiveness of the service and the growing linguistic needs of the community.
Our Approach
To support this growth, Languages Unlimited ensured:
  • 24/7 interpreter availability across a broad range of languages
  • Professionally trained interpreters experienced in law enforcement and emergency communications
  • Rapid connection times to minimize delays during critical calls
  • Scalable infrastructure capable of handling increased daily call volumes without service disruption
Impact and Results
The OPI services provided by Languages Unlimited helped the City of Miami Gardens Police Department:
  • Improve communication with limited-English-proficient community members
  • Enhance public safety by reducing language-related misunderstandings
  • Increase operational efficiency by providing immediate language support
  • Strengthen trust and accessibility within a multicultural population

The sustained increase in call volume reflected the department’s confidence in the service and its value in daily operations.

Conclusion
Languages Unlimited’s partnership with the City of Miami Gardens Police Department highlights our ability to deliver reliable, scalable, and mission-critical OPI services for public safety agencies. By adapting to growing demand and maintaining consistent quality, we supported the department’s commitment to serving all members of its community—regardless of language.
Service outcome :
OPI services successfully implemented and scaled to meet growing multilingual communication needs. 
Case Study 3

Case Study 3

7+ Years of 24/7 OPI Support for Premier Health Urgent Care

Client Overview
Premier Health Urgent Care operates a network of high-volume clinics serving diverse communities across multiple regions. With significant patient traffic and a commitment to providing equitable healthcare access, Premier Health faced a growing need for reliable, real-time language support—especially for patients with limited English proficiency (LEP).
The Challenge
As Premier Health expanded, the number of patients requiring language assistance increased substantially. The clinics needed:
  • A 24/7 interpreting solution that could support urgent, unplanned patient visits
  • Instant access to interpreters in dozens of languages
  • HIPAA-compliant communication suitable for medical environments
  • High-volume capacity to handle millions of minutes of interpreting
  • A long-term, trustworthy partner capable of integrating seamlessly into daily operations

The goal was to eliminate language barriers while maintaining efficiency, patient safety, and quality of care.

Our Solution: Over-the-Phone Interpretation (OPI) Services
Languages Unlimited implemented a fully scalable Over-the-Phone Interpretation (OPI) program customized for Premier Health Urgent Care. The solution included:
  • 24/7/365 on-demand interpreter access
  • Support for 200+ languages
  • Integration with clinic communication workflows
  • Rapid connection times—often within seconds
  • Accurate, medically trained interpreters
  • HIPAA-compliant systems and protocol
This model gave clinic staff the ability to connect with a professional interpreter at any time—during triage, examinations, follow-up calls, administrative tasks, and patient education.
Seven Years of Continuous Service
For more than 7 years, Languages Unlimited has supported Premier Health’s mission by providing consistent and reliable language access across all their urgent care locations.
During this time, we have delivered:
  • Over 10 million minutes of OPI support
  • Hundreds of thousands of patient interactions
  • Zero service interruptions—full uptime, even during peak periods
  • Round-the-clock availability for both clinical and administrative teams
  • A simple, predictable, cost-effective language access model
Impact on Premier Health Urgent Care
The long-standing relationship has resulted in measurable improvements:
  1. Improved Patient Experience

    Patients with limited English proficiency gained immediate access to interpreters, leading to clearer communication, reduced anxiety, and more positive healthcare outcomes.

  2. Faster Clinical Workflow

    International students benefit from clear, professionally translated records that meet the college’s requirements, helping them start their academic journey without delays or confusion.

  3. Enhanced Compliance and Safety

    Accurate interpretation improved diagnostic clarity, reduced risk, and ensured compliance with federal and state language access requirements.

  4. High Satisfaction from Leadership and Staff

    Premier Health has consistently expressed strong satisfaction with the reliability, professionalism, and consistency of our interpreting services. The seamless integration of OPI into their operations has become a trusted part of their care delivery model.

Client Feedback
While Premier Health’s internal statements cannot be quoted without approval, leadership has repeatedly emphasized:
  • Their appreciation for consistent service quality
  • The responsiveness of our support team
  • The critical role OPI plays in patient care
  • Their confidence in our accuracy and professionalism
Looking Ahead :
Languages Unlimited continues to support Premier Health Urgent Care as they grow and expand their services. With millions of minutes already delivered and demand increasing year after year, we remain committed to providing efficient, reliable, and culturally accurate interpreting services that help Premier Health serve every patient with dignity and clarity.
Case Study 4

Case Study 4

Haitian Creole–Speaking Crew Support

United States Coast Guard (USCG)

Client
United States Coast Guard (USCG)
Project Background
In the fall of 2018, Languages Unlimited was awarded a contract with the United States Coast Guard to provide Haitian Creole–speaking crew members to support Coast Guard operations in the Caribbean Sea. The mission required clear and effective communication with migrants intercepted at sea—many of whom originate from Haiti and primarily speak Haitian Creole.
Recognizing the critical role language plays in maritime safety, humanitarian response, and operational efficiency, the USCG sought a trusted partner capable of supplying linguistically qualified personnel who could integrate seamlessly into shipboard environments.
Scope of Services
Languages Unlimited was tasked with recruiting, vetting, and deploying Haitian Creole–speaking crew members to assist Coast Guard personnel during interactions with migrants. These linguistically skilled crew members served as a bridge between Coast Guard personnel and Haitian Creole–speaking individuals during sensitive and time-critical situations.
Key elements of the assignment included:
  • Providing one qualified Haitian Creole–speaking crew member per deployment
  • Rotating personnel every two months to ensure continuity, readiness, and operational coverage
  • Supporting communication during humanitarian, safety, and enforcement interactions
Our Approach
To meet the operational demands of the USCG, Languages Unlimited implemented a rigorous staffing and rotation process focused on reliability and mission readiness.
Our approach included:
  • Targeted recruitment of Haitian Creole speakers capable of operating in maritime and high-pressure environments
  • Thorough vetting and onboarding to meet Coast Guard standards
  • Seamless rotation planning every two months to ensure uninterrupted language support
  • Ongoing coordination with Coast Guard stakeholders to align staffing with mission schedule
Long-Term Partnership
The success of the initial engagement led to consistent annual contract renewals, beginning in 2018 and continuing through late summer 2025. This multi-year partnership reflects the Coast Guard’s confidence in Languages Unlimited’s ability to deliver dependable, mission-critical linguistic staffing over an extended period.
Throughout the duration of the contract, our Haitian Creole–speaking crew members played an essential role in:
  • Facilitating clear communication with Haitian migrants
  • Reducing misunderstandings during complex interactions
  • Supporting the Coast Guard’s humanitarian and safety objectives
Impact and Results
By providing linguistically and operationally prepared crew members, Languages Unlimited helped enhance:
  • Communication accuracy in maritime interdiction scenarios
  • Safety for both Coast Guard personnel and migrants
  • Operational efficiency during high-volume or sensitive encounters
  • Continuity of language support through consistent rotations
Conclusion

This long-standing partnership with the United States Coast Guard demonstrates Languages Unlimited’s capacity to deliver specialized multilingual staffing solutions for federal agencies operating in challenging environments. Our ability to maintain consistent service over nearly seven years underscores our commitment to quality, reliability, and mission support.

Service outcome :
Successful multi-year contract performance with annual renewals from 2018 through 2025, supporting critical Coast Guard operations with Haitian Creole language expertise.
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